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Interpersonal Communication

Personality Dimensions
Civility Works!
We've Got to Start Meeting Like This!

Personality Dimensions: Colleague, Client and Self-Personality Awareness


It's not the differences in people that cause the problems; it's how those differences are viewed and managed. This user-friendly workshop is based on the research of Dr. David Keirsey, Carl Jung and Myers & Briggs on personalitytypes.

Participants have an opportunity to self assess and determine their personalities in this fun, informative and experiential session. This is an exceptional team building tool. It helps us establish rapport with people who are different from us, strengthens bonds with colleagues, clients and personal relationships.

Providing us with a language for expressing what we value. It encourages self-expression, increases self-esteem, and facilitates understanding of others and ourselves. It is designed to describe, not label. It is a tool to support our relationships with others and to honour our differences, to enhance our potential and that of others. This seminar will provide the tools and the insights. Plenty of ah-hah moments!


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Civility Works! – Engendering Respect in the Workplace


Incivility not only affects morale, it also has a negative impact on the bottom line. Research shows that 12% of employees quit their jobs to avoid dealing with rude colleagues and 52% lose time worrying about rude people, not to mention sick days.  The majority of employees experience rude behavior at work daily.  Not only does incivility affect colleagues, there is a further danger of this unchecked behavior carrying over to dealings with customers. Strong business ethics and values are based on civility within the organization.  The time constraints and pace of modern business are often used as a justification for incivility and rudeness.

After this program the participants will go away with:

• Civility self awareness.
• Understanding of the effect on colleagues and others.
• Basic knowledge of good workplace manners.
• Strategies to elicit positive behaviour.
• A "pay it forward" attitude to effect change.

This program is designed to get to the root causes of rudeness and positively effect visible changes in the workplace; facilitated with interactive group work, PowerPoint, role-playing and humour.

To affect positive change, management must lead by example.  With this in mind, a separate seminar for management ensures success.  Civility in the workplace is a top down, bottom up solution.

"Civility costs nothing, and buys everything." – Lady Mary Wortley Montagu

"Civility training costs little, and keeps paying dividends." – Joanne Blake

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We've Got to Start Meeting Like This! – Creating Successful Meetings


Your internal meetings are too important to be ineffective.  Bad staff meetings are ... well, we've all been there, we just wish we hadn't.  Good staff meetings promote information sharing, common vision, team work, new ideas and solutions, in other words, a better organization.

 

But good meetings don't just happen on their own.  This session is designed to provide the game plan and skills to ensure you're gaining the benefits of more effective meetings.  Topics covered include: what makes meetings ineffective, best practices for participants and chairpersons, meeting etiquette, maintaining focus, agenda tips, defusing and dealing with common negative meeting behaviours.

After this program the participants will go away with:

• Agenda tips to save time and meet objectives.
• Best practices for participants and chairpersons .
• Behaviors to promote team work and participation.
• Skills to deal with "The Fatal Five" negative meeting types.
  

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